Storage Earls Court Terms and Conditions of Service
These Terms and Conditions set out the basis on which Storage Earls Court provides storage and related removal services to consumer and business customers. By placing a booking, using our storage facilities, or engaging our removal or transport services, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming a booking.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below:
Customer means the person, company or organisation that requests or receives services from Storage Earls Court.
Services means any storage, removal, packing, loading, unloading, transport, handling, or related services provided by Storage Earls Court.
Goods means any items, property, or belongings accepted by us for storage, removal or transport.
Contract means the agreement between Storage Earls Court and the Customer for the supply of Services, incorporating these Terms and Conditions and any written confirmation we issue.
2. Scope of Services
Storage Earls Court provides secure storage and associated removal and transport services. Our removal services generally operate within our standard service area, but we may agree to work outside this area by prior arrangement. All Services are subject to the availability of staff, vehicles, and storage space at the time of booking.
The specific details of the Services, including the date, time, address, nature of Goods, and any special requirements, will be confirmed in writing where possible. Any description or quotation is not binding until we confirm the booking.
3. Booking Process
3.1 Booking requests may be made online or by other communication methods we make available from time to time. All bookings are subject to acceptance by Storage Earls Court.
3.2 When requesting a booking, the Customer must provide accurate and complete information, including collection and delivery addresses, access details, inventory estimates, timing requirements, and any special handling needs. We rely on this information when planning the work and preparing any quotation.
3.3 A booking is only confirmed when we issue a written or electronic confirmation. Provisional dates or quotations do not constitute a confirmed booking and may be withdrawn or amended at any time before confirmation.
3.4 We reserve the right to refuse or cancel any booking where we reasonably consider that:
a. the premises are unsafe or unsuitable for the Services,
b. the Goods present a risk to health, safety, or property,
c. the Customer has provided incomplete or misleading information, or
d. we are unable to allocate sufficient resources for the requested date.
4. Quotations and Charges
4.1 Any quotation we provide is based on the information supplied by the Customer and is generally valid for a limited period as stated in the quotation. If the information changes, or the scope of work differs on the day, additional charges may apply.
4.2 Our charges may be based on a combination of factors, including but not limited to:
a. volume or weight of Goods,
b. distance travelled, including within or from our usual service areas,
c. time taken to carry out the Services,
d. number of crew members required, and
e. storage unit size and duration of storage.
4.3 We may charge additional fees for:
a. difficult access, including long carries, stairs, or parking restrictions,
b. delayed access or waiting time caused by the Customer or third parties,
c. packing materials, specialist equipment, or extra protective wrapping,
d. handling unusually heavy, bulky, fragile, or high-value items, and
e. services carried out outside normal working hours at the Customer’s request.
5. Payments
5.1 Unless otherwise agreed in writing, payment for storage, removal, and any associated Services is due in advance.
5.2 We may require a deposit at the time of booking, with the balance payable before the start of the Services. For ongoing storage, charges are typically payable monthly in advance.
5.3 We accept the payment methods listed on our current price information. The Customer is responsible for ensuring that payments are made on time and that any recurring payments are properly authorised.
5.4 If payment is not received when due, we may:
a. suspend or refuse to provide Services, including refusing to release Goods from storage,
b. charge interest on overdue amounts at a reasonable rate from the due date until payment is received in full, and
c. recover from the Customer all reasonable costs incurred in recovering overdue payments.
5.5 Storage Earls Court may review and adjust its prices and charges from time to time. For ongoing storage, we will give reasonable notice of any price changes before they take effect.
6. Cancellations and Amendments
6.1 The Customer may cancel or amend a booking by giving us clear notice. The amount of notice required depends on the type of Service and will usually be stated in the quotation or booking confirmation.
6.2 If the Customer cancels a booking, we may apply a cancellation charge to cover costs and loss of opportunity, based on the notice given:
a. cancellation with sufficient notice may incur no charge or a minimal administration fee,
b. cancellation with short notice may incur a percentage of the quoted price, and
c. cancellation on the day of the Service may be charged up to the full quoted amount.
6.3 If the Customer wishes to change the date, time, or scope of the Services, we will make reasonable efforts to accommodate the request but cannot guarantee availability. Changes may affect the price and may be treated as a cancellation and rebooking in some cases.
6.4 Storage Earls Court may cancel or postpone Services if:
a. there are safety concerns for staff, the Customer, or third parties,
b. severe weather, traffic incidents, or other events beyond our reasonable control prevent us from operating, or
c. the Customer has not complied with these Terms and Conditions, including failure to make payment.
Where we cancel for reasons within our control, our liability will be limited to refunding any pre-paid amounts for the Services not provided.
7. Customer Responsibilities
7.1 The Customer is responsible for:
a. ensuring that all Goods are properly prepared for removal or storage, including appropriate packing unless otherwise agreed,
b. providing accurate information and clear instructions to our staff,
c. ensuring that adequate access and parking arrangements are available at collection and delivery sites, and
d. complying with all relevant laws and regulations concerning the Goods and premises.
7.2 The Customer must not store or present for removal any prohibited or hazardous items, including but not limited to:
a. explosives, firearms, or weapons,
b. flammable or combustible materials,
c. toxic, corrosive, or environmentally harmful substances,
d. perishable or infested goods,
e. live animals or plants, or
f. any items whose possession, transport, or storage is illegal.
8. Waste Regulations and Disposal
8.1 Storage Earls Court is not a waste carrier or disposal facility unless expressly stated for specific services. The Customer is responsible for lawful disposal of any unwanted items, rubbish, or hazardous materials.
8.2 Our staff may, at their discretion, assist with removal of certain waste items where lawful and safe to do so. Additional charges may apply for this service.
8.3 The Customer must not use our storage facilities to stockpile waste, rubbish, or materials intended solely for disposal. We may refuse to accept, or may require the removal of, any such items.
8.4 If we discover prohibited, hazardous, or unlawful waste among the Goods, we may:
a. refuse to transport or store those items,
b. arrange for their safe removal or disposal at the Customer’s cost, and
c. report any suspected unlawful activity to the appropriate authorities.
9. Access to Stored Goods
9.1 Access to storage units or stored Goods is subject to our security procedures and opening hours, which may change from time to time. Customers must follow all site rules and instructions given by our staff.
9.2 We may require proof of identity and verification of authority before granting access to Goods. We may refuse access to any person who cannot provide satisfactory evidence.
9.3 Where the Customer uses our removal services to deliver Goods into or out of storage, access times must be arranged in advance and may be subject to additional charges.
10. Liability and Risk
10.1 The Customer’s Goods remain at the Customer’s risk at all times, except where loss or damage is caused directly by our negligence or breach of contract.
10.2 We are not liable for loss or damage arising from:
a. defective or inadequate packing carried out by the Customer or others,
b. normal wear and tear, leakage, or deterioration,
c. inherent defects in the Goods, including fragile or unstable items,
d. vermin, pests, or atmospheric conditions, unless this results from our failure to take reasonable care,
e. actions or omissions of the Customer or third parties, or
f. events beyond our reasonable control, such as extreme weather, fire, flood, traffic incidents, or industrial disputes.
10.3 Our total liability for loss or damage to Goods, whether in contract, tort, or otherwise, will be limited to a reasonable amount, which may be reflected in any insurance options we offer or recommend. Customers are strongly advised to arrange suitable insurance cover for their Goods.
10.4 We do not exclude or limit liability for death or personal injury caused by our negligence, or for any other liability that cannot be excluded under applicable law.
11. Time Limits for Claims
11.1 The Customer must inspect Goods as soon as reasonably practicable after completion of the Services or after gaining access to stored items.
11.2 Any claim for loss or damage to Goods, or for any alleged shortfall in the Services, must be notified to us in writing within a reasonable period from the date on which the Customer became, or ought reasonably to have become, aware of the issue.
11.3 We may reject claims that are not notified within a reasonable period, as late notification can impair our ability to investigate and resolve the matter.
12. Right of Lien and Sale of Goods
12.1 In the event of non-payment of any sums due under the Contract, we have a right of lien over the Goods, meaning we may retain possession of them until all outstanding amounts, including charges and costs, are paid in full.
12.2 If payment remains outstanding after reasonable notice, we may, as a last resort and where lawful, sell or otherwise dispose of some or all of the Goods to recover amounts owed. We will account to the Customer for any surplus after deducting all proper charges and costs.
13. Data Protection and Privacy
13.1 We collect and process personal data only as necessary for the provision of Services, administration of accounts, and compliance with legal obligations.
13.2 We will take reasonable steps to keep personal information secure and confidential and will not sell or share it with third parties except where necessary to perform the Services or where required by law.
14. Termination of Storage
14.1 For ongoing storage, either party may terminate the arrangement by giving the notice period specified in the storage agreement or otherwise on reasonable notice.
14.2 On termination, the Customer must remove all Goods by the agreed date and settle any outstanding charges. If the Customer fails to do so, we may continue to charge for storage and may take further steps, including exercising our lien and disposal rights.
15. Governing Law and Jurisdiction
15.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services, shall be governed by and construed in accordance with the laws of England and Wales.
15.2 The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising from or relating to these Terms and Conditions or the Services, subject to any mandatory rights the Customer may have under consumer law.
16. General Provisions
16.1 If any provision of these Terms and Conditions is found by a court or other competent authority to be invalid or unenforceable, that provision shall be deemed modified to the minimum extent necessary to make it valid and enforceable, and the remaining provisions shall continue in full force and effect.
16.2 No failure or delay by Storage Earls Court in exercising any right or remedy under these Terms and Conditions shall operate as a waiver of that or any other right or remedy.
16.3 These Terms and Conditions, together with any written quotation or confirmation issued by us, constitute the entire agreement between the parties in relation to the Services and supersede any prior understandings or representations, whether oral or written.
16.4 We may update or revise these Terms and Conditions from time to time. The version in force at the time of booking will apply to that Contract, and any later version will apply to subsequent bookings.
