Terms and Conditions for Earlscourt Storage
These Terms and Conditions set out the basis on which Earlscourt Storage provides storage services to customers in the UK. By making a booking, paying a deposit, or using any storage unit or associated service, you agree to comply with these terms. Please read them carefully before entering into a storage agreement. These terms are intended to create clarity around reservations, access, payment obligations, permitted use, liability, and compliance with relevant waste regulations. They apply to all customers unless we agree otherwise in writing.
For the purposes of these terms, references to “we”, “us”, and “our” mean Earlscourt Storage, and references to “you” or “your” mean the customer, hirer, or person named on the storage agreement. If more than one person is named on an account, each person is jointly and severally responsible for all obligations under the agreement. This means each named customer is individually responsible for the full amount due and for compliance with the agreement.
Our service is designed for lawful storage only. You must not use the premises for any purpose that is illegal, unsafe, environmentally harmful, or inconsistent with these terms. We reserve the right to refuse a booking, suspend access, or end the agreement where reasonably necessary to protect the safety of people, property, the premises, or our compliance with the law.
1. Booking Process
To make a booking, you must provide accurate and complete information, including your name, address, contact details, and any identification information we reasonably request. We may require proof of identity and may carry out checks for security, fraud prevention, or compliance purposes. A booking is not confirmed until we have accepted your request and, where applicable, received any required deposit or advance payment. We may decline or cancel a booking if information supplied is incomplete, misleading, or suggests that the storage unit may be used in breach of these terms.
Once accepted, your booking will be subject to the storage agreement, these Terms and Conditions, and any inventory, access, or operational rules made available to you. The start date, unit size, term, and price will be confirmed at the time of booking or shortly afterwards. You are responsible for checking that the booked unit is suitable for your needs. Any advice we provide about size, use, or capacity is given in good faith but does not amount to a guarantee.
2. Payments and Charges
All charges must be paid in advance unless we agree otherwise in writing. Fees may include storage rent, administration fees, deposits, lock charges, late fees, collection charges, cleaning charges, disposal costs, or other amounts arising from your use of the service. The price payable may change in accordance with the pricing structure notified to you at or before booking, or on renewal where permitted by law and with reasonable notice.
Payments must be made using the approved payment methods and by the due date shown on your invoice or statement. If a payment is not received on time, we may charge interest and recover reasonable costs incurred in collecting overdue sums, to the extent permitted by law. If your payment method fails, you remain responsible for ensuring payment is made. We are not obliged to provide access to your unit while amounts remain overdue, subject always to any legal obligations.
Where a deposit is required, it will usually be held as security for performance of your obligations and may be applied against unpaid sums, damage, cleaning, missing items, or other losses caused by your breach of the agreement. Any balance of the deposit, after deductions where permitted, will be returned within a reasonable period after the end of the hire, provided you have met all obligations and vacated the unit properly.
3. Use of the Storage Unit
You must use the storage unit only for the storage of goods that you lawfully own or are authorised to store. You must not store items that are prohibited, dangerous, perishable, contaminated, illegal, stolen, or likely to attract pests, create odours, or cause damage. Examples may include flammable substances, explosives, chemicals, gas cylinders, toxic materials, firearms, ammunition, and goods subject to special licensing or regulatory controls unless we have expressly agreed otherwise in writing and all legal requirements are satisfied.
You are responsible for packing and securing your belongings appropriately. This includes using suitable locks, protecting fragile items, and ensuring items are fit for storage in a non-climate-controlled environment unless we have agreed a different service standard. We do not accept responsibility for deterioration caused by the nature of the goods, unsuitable packaging, mould, humidity, or failure to provide for special handling unless caused by our negligence or breach of duty.
You must keep your unit in a clean and orderly state and ensure it does not present a nuisance or hazard. You may not carry out repairs, painting, dismantling, refuelling, or any activity that could damage the premises or interfere with other customers. Smoking, open flames, and unauthorised electrical use are prohibited. If you notice damage, contamination, infestation, or any unusual condition, you should notify us promptly so that appropriate action can be considered.
4. Access and Security
Access arrangements may vary depending on the service selected, operating hours, security controls, and any reasonable restrictions we put in place from time to time. You may be required to show identification, enter access codes, use your own lock, or comply with security procedures before being permitted to enter. We may temporarily restrict access for maintenance, safety, emergencies, legal compliance, or operational reasons. We will aim to minimise disruption, but access cannot always be guaranteed at all times.
You are responsible for keeping access credentials, keys, codes, and account details confidential. Any person who uses your access details will be treated as acting with your authority unless we have been notified otherwise and have had a reasonable opportunity to update our records. We are not liable for losses arising from the unauthorised use of your credentials where you failed to keep them secure, except where such loss results from our negligence or wilful misconduct.
5. Cancellation and Termination
You may cancel a booking before the storage term begins, subject to any non-refundable charges that were clearly disclosed at the time of booking and any legal rights that apply. If you wish to end the agreement after the storage period has started, you must give the notice required by your rental arrangement. Unless we agree otherwise, you remain liable for rent and other charges up to the end of the applicable notice period and until the unit has been emptied, cleaned, and returned in an acceptable condition.
We may terminate or suspend the agreement immediately, or on notice where appropriate, if you fail to pay sums due, breach these terms, provide false information, store prohibited goods, behave unlawfully, or create a risk to safety, security, or the environment. If we terminate for breach, you may be required to remove your goods promptly, pay outstanding sums, and cover any reasonable costs incurred by us as a result of your breach.
If you do not collect your goods within the time stated in any notice we issue, or if we are entitled to exercise a lien or other legal remedy, we may take reasonable steps to move, store, sell, dispose of, or otherwise deal with the goods in accordance with applicable law. Any exercise of these rights will be carried out fairly and, where required, after giving appropriate notice. Sale proceeds may be used to settle outstanding debts, fees, and reasonable costs, with any surplus handled in line with legal requirements.
6. Liability and Insurance
We will exercise reasonable care and skill in providing the storage service. However, except where we are prohibited from excluding liability by law, we do not accept responsibility for loss or damage to goods arising from matters outside our reasonable control, including but not limited to acts of third parties, theft without proven negligence on our part, weather events, fire not caused by our fault, mould, vermin, natural deterioration, or defects in goods themselves. Nothing in these terms limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be excluded or limited.
You are strongly advised to arrange adequate insurance cover for the full replacement value of the goods stored. Any insurance we may offer or facilitate is separate from these terms and will be subject to its own conditions, exclusions, and claim process. It is your responsibility to ensure that cover is suitable for the nature and value of the goods. We do not assess whether your insurance is sufficient unless we expressly state in writing that we are doing so.
Where our liability is lawfully established, it will be limited to the direct loss suffered and, unless otherwise required by law, will not include indirect or consequential loss such as lost profits, loss of business, loss of opportunity, or loss of goodwill. Any claim must be notified to us as soon as reasonably possible and in any event within a reasonable time after the event giving rise to the claim. You must take all reasonable steps to minimise loss.
7. Waste Regulations and Environmental Compliance
You must comply with all applicable UK waste laws and environmental obligations when using our storage service. You must not abandon waste, bulk rubbish, electrical items, hazardous materials, liquids, oils, batteries, tyres, gas cylinders, asbestos, or any other controlled waste in a unit, on the premises, or in surrounding areas unless we have expressly arranged lawful disposal. Waste must only be disposed of through authorised channels and in accordance with the relevant legal requirements.
If you leave waste, contamination, or abandoned items behind, we may remove and dispose of them at your cost where permitted by law. You will be responsible for all reasonable cleaning, segregation, transport, treatment, disposal, and administrative costs incurred. We may also notify the relevant authorities if we reasonably believe waste rules have been breached. If any item stored by you causes environmental harm or creates a risk of contamination, you must cooperate fully with any remedial steps we require or lawfully undertake.
8. Customer Responsibilities and Indemnity
You agree to comply with all applicable laws, regulations, and site rules during your use of the service. You must not do anything that may damage the premises, interfere with other users, or expose us to legal claims or enforcement action. You are responsible for ensuring that all goods stored belong to you or that you are authorised to store them, and that they are not subject to any restriction, retention of title dispute, or third-party claim that would prevent storage or disposal in accordance with these terms.
You agree to indemnify us against reasonable losses, claims, costs, and expenses arising from your breach of these terms, your unlawful acts, your misuse of the premises, or your failure to comply with waste regulations or other applicable law. This indemnity does not apply to losses caused by our own negligence or other liability that cannot lawfully be transferred to you.
9. Variations to the Agreement
We may update these Terms and Conditions from time to time to reflect changes in law, operational requirements, or service arrangements. Where a change is material, we will give reasonable notice where practicable. Continued use of the service after the effective date of the updated terms will be treated as acceptance of the revised version, unless a different legal approach is required or we agree an alternative in writing. The version in force at the time of your booking will usually apply to that booking, subject to any lawful variation.
We may also change operational rules, access procedures, security arrangements, or facility policies if needed for safety, compliance, or effective management of the service. Such changes will not materially reduce your core rights without appropriate notice where this is required by law or by the agreement.
10. Events Beyond Our Control
We are not responsible for delays or failures to perform our obligations where this is caused by events beyond our reasonable control. This may include extreme weather, fire, flood, power failure, labour disputes, civil disorder, terrorism, government action, supply chain disruption, or infrastructure failure. If such an event occurs, we will take reasonable steps to reduce disruption and resume normal service as soon as reasonably practicable.
11. Governing Law and Jurisdiction
These Terms and Conditions, and any dispute or claim arising out of or in connection with them, are governed by the law of England and Wales unless mandatory law requires otherwise. The courts of England and Wales will have exclusive jurisdiction, except where another jurisdiction must be used by law. If any provision of these terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.
12. General Provisions
Any delay or failure by us to enforce a right or remedy will not waive that right or remedy. No person other than the customer and us has any right to enforce these terms under the Contracts (Rights of Third Parties) Act 1999, unless we expressly state otherwise in writing. These terms form part of the overall agreement between you and Earlscourt Storage and should be read together with any booking confirmation, invoice, or site-specific rule issued to you.
By proceeding with a booking or using the storage service, you confirm that you have read, understood, and agreed to comply with these Terms and Conditions. If you do not agree with any part of them, you should not proceed with the booking or use of the storage unit.